Customer service orientated companies and institutions frequently face
the problem of lengthy queues and unpredictable waiting time. This problem is
causing tension and stress among both customers and employees and results in
efficiency decline. Queue Management has been a problem for many years in many
domains including the financial, health care, public and retail sectors. In this
project, we present the design and implementation of a micro-controller based smart
queue management display system.
A queue is a line of people or things waiting to be handled,
usually in sequential order starting at the beginning or top of the line or
sequence. In this report, the queue concerns ‘queue monitoring and control’ in
regards to human beings. Although, the device can be used for any other
applications such as monitoring and controlling vehicles in a fuel refilling
station queue, etc. In this project design, the system consists of a sensor
switch unit, input push button unit, micro-controller unit, display unit, and power
supply unit. The primary aim and objective of this
project is to design and construct a portable micro-controller based queue
management device to maintain and control queue with order and efficiency.
Our objectives are to develop a queue management system that can be
moved among places. By using
this system, queue in school ICT department, ATM centers, Banking
halls, Hotel reservation counters, School hostels, Ticket counters, Insurance
companies, customer service centers, etc can be arranged accordingly. People can wait
in a queue and see the remaining or added number of people in the queue which are being displayed on a big screen. Email: abledesigns@yahoo.com for more detail of
the code and practical implementation.
